FREE SIZE OR ITEM EXCHANGE!
YOU HAVE 60 DAYS FROM RECEIVING YOUR ORDER TO REQUEST A RETURN.
Return your item in 3 simple steps: fill in the return form below, pack your return making sure the parcel is well sealed (you can also use the original shipping box), print the pre-filled shipping label we'll send you by email, and drop off the parcel at a collection point near you.
Please include the RECEIPT included with your order in the return parcel, without the receipt it will not be possible to issue a credit note and the related refund.
Note: returned products must be new, unused and with all tags and accessories present at the time of receipt. You can request a return within 60 days of the order's delivery date. The refund will be issued within 14 working days of receiving the parcel, in accordance with Italian Legislative Decree no. 206/2005 on the Right of Withdrawal, which sets a 14 calendar day term for refunding the customer. Return costs for refund requests are €5.90, charged to the customer and deducted from the total order refund; shipping costs and any cash-on-delivery fees are excluded from the refund for orders under €89.
Free returns in case of item exchange: once you have requested the return, you can choose to exchange the item for a different size or for another product of your choice on the site. If you'd rather wait for new collections to arrive, you can choose a voucher valid for 24 months from the date of receipt, which can also be used in several instalments.
print the pre-filled shipping label we'll send you
returned products must be new and with all tags and accessories present
pack your return making sure the parcel is well sealed
hand the parcel to the courier or drop it off at a collection point near you